AOK International

At AOK International and all its subsidiaries, we are fully committed to respecting your privacy. The following Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, stored and distributed by AOK. This policy also applies to the AOK website: www.aok.net.au

AOK International is bound by the Privacy Act 1988 and the National Privacy Principles set by the Australian Federal Privacy Commissioner. For more information, visit www.privacy.gov.au.

Collection of Personal Information
AOK collects personal information such as title, name, contact details (address, phone, fax) and email address. We only collect personal information when you knowingly provide it. For example, we may request personal information from you when you:

order goods that require delivery;

apply for an account;

participate in surveys and other types of research;

enter a promotion, sweepstake, or contest hosted by AOK;

subscribe to our mailing list;

apply for a business alliance;

ask for a quote to be prepared;

express interest in a particular AOK service; or

submit a job application or resume.

Other information we may collect
For statistical purposes we collect anonymous information on website activity (such as top pages viewed, the number of pages viewed, the number of sessions and most popular session times). We use this data to evaluate our website performance and to improve the content we display to you. We do not use cookies for collecting user information on our website.

To evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data. No personal information is collected on these occasions.

How we use your information
AOK uses your information to better understand your needs and provide you with better service. Specifically, AOK uses personal information:

To complete a transaction.

To deal with your queries or customer service issues promptly. We may also keep information on your communications with our customer service representatives.

To keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. You will be able to "opt-out" from this activity at any time.

For planning, product development or research purposes.

Use and disclosure of personal information
We will only send personal information about you to other organisations when:

We have your consent to share the information;

We need to share your information in order to provide the product or service you have requested;

We need to send your information to companies that are contracted to AOK e.g. mailing houses, IT service providers, service providers (e.g. assemblers, repairers), web developers, marketing agencies, finance companies; or

We are required or authorised by law to disclose the information.

Such information remains under AOK’s custodianship at all times and the agents involved are bound by specific confidentiality and non-disclosure agreements.

Quality of personal information
AOK’s goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact our Privacy Officer if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information. No fee applies to correction of personal information.

Third-party web sites
Links to third party web sites on www.aok.net.au are provided solely as a convenience to you. If you use these links, you will leave AOK’s site. AOK is not responsible for any of these sites, their content or their usage of your personal information.

Access to personal information
Should you wish to access your personal information, please contact our Privacy Officer. A AUS$25 administration fee will be charged for the retrieval of any personal information.

Opt-out
If, for any reason, you would like to be removed from our mailing lists, please click here and complete the opt-out form. The opt-out form is also available from the Privacy Officer.

Security
AOK is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.

Changes to this statement
AOK may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our web site.

Contact
Privacy Officer
AOK International
Suite 11, 33 Moruben Road
Mosman NSW 2088 Australia
Phone: (61 2) 9968 2543
E-mail: info@aok.net.au